Terms & Conditions

Pickle & Co. is a brand distributed under Papillion for Trade, Shop Management, and General Supplies, located at 4 Brazil Street, Shop 6, Zamalek, Cairo, Egypt. By placing an order on this website you agree to these terms.

Distributor

Papillion for Trade, Shop Management, and General Supplies

Address

4 Brazil Street, Shop 6, Zamalek, Cairo, Egypt

Commercial Registration

244198

Tax ID

428-758-766

Producer

All items are produced and packaged in Egypt by Maison d'Hote Hospitality for Restaurant Management (Commercial Registration 52391).

• All prices are in Egyptian pounds (EGP) and include any applicable taxes.
• Delivery fees depend on your area and are shown at checkout before you pay.
• An order is confirmed once you receive an order number. We may cancel and fully refund an order if a product is unavailable or a price was shown incorrectly, and we will tell you if this happens.
• Our products are food. Please check each product's ingredients for allergens before ordering.

We accept:

• Cash on delivery
• InstaPay transfer
• Debit or credit card (Visa, Mastercard, Meeza), processed securely by Paymob

Card orders are only prepared once the payment is confirmed. We never store your card details. See our Privacy Policy for more.

• We deliver within the Cairo areas listed on our delivery page, on set days and in the time window you choose at checkout.
• Please make sure someone is available to receive the order at the address and phone number you provide.
• If we can't reach you or deliver on the chosen day, we will contact you to rearrange. Delivery times are estimates and may be affected by circumstances outside our control.

You can cancel an order free of charge at any time before it is out for delivery. To cancel, contact us with your order number.

Once an order is out for delivery it can no longer be cancelled, because our products are freshly packed perishable food.

For food safety reasons, we can't accept returns of opened or undamaged jars. If your order arrives damaged, leaking or wrong, we will replace the affected item or refund it, at your choice.

• Contact us within 48 hours of delivery with your order number and a photo of the problem.
• You don't need to send the item back unless we ask you to.

Refunds are paid back the same way you paid:

• Card payments: refunded to the original card within up to 14 business days, depending on your bank.
• InstaPay and cash on delivery: refunded by InstaPay or bank transfer to an account you choose.

Cancelled orders that were already paid are refunded in the same way.

Our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under Egypt's Consumer Protection Law (Law No. 181 of 2018).

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction.

• Email: hello@pickleandco.eg
• Phone / WhatsApp: +20 100 123 4567
• Or use the order tracking page with your order number.